It is so unusual these days to be able to say that as a consumer I had a wonderful experience.
I found your website while looking for the best quality linen I could find and at some risk (as your name was unknown to me and I was not familiar with your product), placed an order that I was not sure would be delivered before factories close for the holidays, I had not seen the quality and had to pay a deposit up front.
To my absolute delight you delivered the linen within a few days instead of a few weeks, with satin stitching and Oxford pleats AND your 600 thread count is the best quality I have seen. Furthermore, you kept me well informed as to the progress, were cheerful and pleasant at all times and delivered the order personally.
I enjoyed meeting you and especially your sense of humour.
Wishing you and your family a Happy Christmas and a successful New Year – just don’t change a thing!
After the first contact through Internet, I instinctively trusted Ann and was not disappointed. Her service was perfect, her manners absolutely kind and she truly is a generous and very very friendly person to deal with. The delivery was timely, I got tracking informations from Ann almost twice a day about where the parcel was.
About her products I would say they are absolutely super fantastic, the high quality and the peculiarity are so wonderful. Every time I wrap up in one of my mohair throws I immagine the world they come from, the long way they have travelled to reach my home in Italy and all this thanks to Ann!
Also the small handcraft she has in her catalogue is so particular and just gorgeous. I love to think about how local people from South Africa have been given the possibility to astonish the customers and they really do a very outstanding work, I do appreciate them and that so much. Besides all this, Ann is really a very gentle and fun. Well done Ann, and keep pursuing the way you have taken.
In April last year I had the pleasure of dealing with Ann Mack and her wonderful products. We were in the process of opening an over-night facility as an addition to our surgical day clinic. We wanted something more up market and 5 star and were lucky enough to have Ann on board with the most wonderful linen products.
We have subsequently had many compliments on the quality of the linen from our patients. Service is fantastic, constant interaction and follow-up. Advice when required on making the best decision based on quality and affordability.
All in all, a one stop superb shopping experience for all linen and any other home product you could wish for along with excellent service which does not end once the sale has gone through, excellent after-market relations as well. I would definitely recommend the products and service.
The comparison between poly cotton and percale 100% cotton bedding is unbelievable. Longevity, breath-ability, cool in summer (for the ladies in their 50’s)does not make little bolletjies that scratch your skin the way polycott does after 3 washes. Just wonderful and I will never sleep under anything else in the future. As a cancer survivor, eco products have become all important to me. I am aligned to AnnMack and her products because she lives this reality and her products are all natural fibre and eco aligned.
Just an email to let you know that my husband collected the booties from the post office on Thursday.
They are so pretty!!! AND they were packed absolutely beautifully!!!
Thanks for the notebook as well, my one is basically done and I needed a new one
You are a star and your service can not be compared!!!
Well Done, nice doing business with you!
Thank you so much for the fab linen and excellent service. I am sure you will see me online again in the not too distant future! Not sure what my favourites are: the luxurious mattress protector, the succulent pillows, the velvety bamboo throws, the silky duvets, or the crispy sheets …..mmmmm, what to buy next? AND all natural products and locally made. I won’t have to hunt for linen ever again!
Thank you so much for all your help and advice over the last few month while I set up my eco-friendly skincare clinic.
Your service has been amazing and I absolutely love my gorgeous linen and eco-knit towels that I bought from you.
I purchased a couple pairs of the handmade wool and felt slippers from Ann last year and absolutely love them. As well as being super comfy their quality is evident. Ann was great at answering any queries and my purchases arrived promptly!
Excellent personal care and attention. Ann went to any length needed to ensure that a problem customer from abroad could get exactly the product (Basotho blankets) needed — at a good price.
Ann is the most amazing person and business orientated person. She is very efficient and is always on top of her story.A breath of fresh air in any environment and has the most exclusive and excellent ranges for you.
I recently bought some of her percale bedding and I cannot believe what a difference it has made in my life of sleeping. No more flapping of sheets, first overheating, then freezing cold. The bedding keeps me at a constant temperature and feel glorious. You have simply got to support her and try her goods.
Just to say how happy we are with our silk duvet. I have the light ‘Spring’ king size and we found it warm enough even in the Jo’burg winter, when it was fine just with a quilt on top.
My husband’s asthma also seems to have improved, I don’t think the old down duvet was any good for him.
It is also very easy to put into the duvet cover. Thank you very much for you recommendation of silk for people with allergies.
Wonderful friendly service from Ann, we’re away in the UK at the moment and must say Ann went out of her way to assist me, what could have been a complicated transaction turned out hassle free.
Thanks Ann for being so helpful and efficient, I can’t wait to wear my warm slippers, just 6 weeks still to go and we’ll be back in South Africa, take care.
Earlier this year, my stepdaughter, who was doing a Master’s degree in fashion design in Europe, asked me to urgently send her two basotho blankets for use in her final fashion range.
After speaking to several dodgy Cape Town suppliers, I was fortunate to find Ann Mackrill (AnnMack Eco). Friendly, knowledgeable, helpful – what a star !
After rapidly and expertly helping us to source the blankets, she shipped them to europe. Through no fault of her own, delays developed (at the SAPO as well as SAA).
Ann then went far beyond the call of duty by constantly harrying SAPO and SAA and going through numerous time-consuming tracking exercises, tracking the parcel out of SA, through Europe and into Slovakia.
I cannot recommend her highly enough. Thanks again, Ann – I, my wife and my stepdaughter owe you a big debt of gratitude !
Good Morning Ann,
Just to let you know that we are finally in our new home which means we are now enjoying our new silk duvet from you.
This simply has to be the best bedding solution ever!!! The silk duvet is beautifully soft, perfectly light and is an absolute dream, we are truly delighted with it!!
Not only is your product superior in every sense of the word, your prompt and personal service surpasses all expectations.
You deserve every success in your silk endeavors and I wish you well.
I was referred to Ann by a friend of mine as I was searching for some high-quality blankets. I cannot begin to describe how beautiful each and every one of her blankets – cotton and mohair – are. I have managed to buy 4 already and I cannot see myself stopping any time soon.
The blankets themselves are immaculate and even better is that they are created locally.
The communications with Ann were such a pleasant surprise in that it was immediate, friendly, precise and always ahead of any of my questions. I cannot tell you how glad I am to have found a new friend in Ann Mack